Simple and Easy-to-Use Remote Desktop Software
Identify and fix problems faster with robust remote desktop software
Identify and fix problems faster with robust remote desktop software
Document issues efficiently with screen capture tools
Document issues efficiently with screen capture tools
Documenting issues and steps with screenshots of remote workstations is a critical part of the support process, but taking screenshots can be tedious or impractical without the right remote desktop software. With the remote desktop tools in DRE, taking screenshots is designed to be as easy as a click of a button, allowing technicians to take screen grabs from any session with a click of the toolbar. Screenshots are also saved directly to the local desktop in a preferred location.
Conduct file transfers for easy access to resources and relevant materials
Conduct file transfers for easy access to resources and relevant materials
Improve the efficiency of remote sessions with freeze functions
Improve the efficiency of remote sessions with freeze functions
A key function of remote desktop software is the ability to limit end-user action to prevent errors. DRE can help by allowing technicians to lock the end user’s keyboard and mouse functions while ensuring technicians have full access and functionality within the remote session. You can also enable the “Blank Monitor” option to perform hidden troubleshooting. Additionally, DRE includes features to improve administrative remote control, such as PowerShell and System CMD shell functionality, the ability to force reboot and reconnect, and options for defining user access.
Use hotkeys for fuller access to remote computers
Use hotkeys for fuller access to remote computers
Troubleshooting on a remote user’s workstation should feel as fast and straightforward as working on your own device. DRE allows technicians to use the Ctrl-Alt-Delete keyboard combination on a remote computer with just a click of a button. This handy command allows you to switch between users, launch Task Manager to terminate an application task, or reboot an operating system. DRE is designed to allow techs to more easily use Windows commands to gain immediate control and perform faster, more effective remote desktop troubleshooting.
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What is a remote desktop tool?
Remote desktop tools are programs and features designed to allow IT technicians to access and troubleshoot end-user devices and remote computers from a different physical location—whether the devices belong to internal employees or customers external to a business network—by letting them more easily view the screen of the remote end user’s device or take control of the device.
Using remote desktop connection software can also help improve communication between end users and technicians, with features like a shared clipboard—which enables text and images to be passed between the server and client devices—as well as text-based chat windows and simple file transfer systems. Better communication during the troubleshooting process is crucial and can directly influence a shorter time to resolution.
What’s the best remote desktop software?
The best remote desktop software offers a robust set of capabilities, ranging from security, authentication, and connectivity features to tools enabling faster, more effective, and streamlined troubleshooting.
Common features include built-in chat, file transfer, screenshotting, screen sharing, remote mouse and keyboard control, unattended access, support for mobile devices, and more. The best remote access software can help staff see what the end user is experiencing on their local device in real time. Additionally, the best software makes it easier for the employee or customer to describe what the issue is and for technicians to lay out their intended course of action.
Leading remote desktop solutions also prioritize encryption and secure connections. Remote access is inherently intrusive and typically requires strong security countermeasures to ensure remote sessions remain inaccessible to unauthorized third parties and potential cybersecurity threats.
How does remote desktop connection software work?
Remote desktop software for Mac, Linux, and Windows systems operates on a client–server model. The server or host is the remote device being accessed, and the client is the local workstation or mobile device being used to control the host. Typically, the server-side user interface is displayed on the client device’s screen and allows the client-side operator to execute commands in the host environment. These commands, as well as keyboard or mouse inputs, are likewise displayed on the host screen. Remote support sessions allow for a variety of data types to be transmitted between client and server devices, including encrypted information, presentation data, signals from serial devices, and more.
For mobile remote access connections, end users must download and launch the remote software application. The app then requires end users to enter a PIN code provided by the technicians to connect, which helps ensure security.
How does remote desktop access work in Dameware Remote Everywhere?
SolarWinds® Dameware® Remote Everywhere (DRE) is an online remote desktop access software built to provide technicians and service desks with the tools they need to resolve issues efficiently and improve team productivity.
DRE is designed to prioritize speed and security. For example, multi-monitor support connections typically take under eight seconds to establish and are designed to be safe thanks to advanced AES-256 encryption protocols and multi-factor authentication. The tool also supports a wide range of operating systems and device types, even allowing technicians to connect to workstations from mobile Android and iOS devices for greater convenience.
DRE also includes an easy-to-use, lightweight ticket system designed to help support teams provide fast troubleshooting and diagnostic support when assisting end users or customers directly and behind the scenes. The session monitoring and recording tools integrated in DRE can also help build documentation for quality reviews and audits.
DRE is designed to be a powerful, affordable, and easy-to-use remote PC and mobile solution with a simple and up-front per-month cost with no hidden charges or extra fees to unlock additional features.
Related Features and Tools
Other SolarWinds Tools Designed to Support Remote End Users:
Other Features:
What is a remote desktop tool?
Remote desktop tools are programs and features designed to allow IT technicians to access and troubleshoot end-user devices and remote computers from a different physical location—whether the devices belong to internal employees or customers external to a business network—by letting them more easily view the screen of the remote end user’s device or take control of the device.
Using remote desktop connection software can also help improve communication between end users and technicians, with features like a shared clipboard—which enables text and images to be passed between the server and client devices—as well as text-based chat windows and simple file transfer systems. Better communication during the troubleshooting process is crucial and can directly influence a shorter time to resolution.
Leverage remote desktop software for effective troubleshooting
Dameware Remote Everywhere
- Offer improved remote support service using live chat and simple file transfer.
- Control the troubleshooting process with Ctrl-Alt-Delete and freeze functionalities.
- Utilize screenshots and a dynamic cursor to keep remote access clear and effective.
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